These Terms & Conditions ('Terms') apply to all customers completing online purchases with Florist Silvertown for flower delivery services in Silvertown and the surrounding areas. Please review these Terms carefully before submitting an order via our online store, as they outline important details regarding the order process, payments, cancellations, limitations of our liability, and governing law. Your use of our website and placement of an online order signify your acceptance of these Terms.
These Terms govern all contracts formed between Florist Silvertown (‘we’, ‘us’, or ‘our’) and customers ('you', 'your') for the sale and delivery of flower products within Silvertown and neighbouring localities. These Terms are intended for consumers making orders for non-commercial, personal use. By placing an order, you agree to comply with these Terms and confirm that you are at least 18 years of age and legally capable of entering into binding contracts.
2.1 Product Selection
Browse our website and select your desired flower arrangements, bouquets, or related products. Comprehensive descriptions and, where possible, images accompany each item. Due to the seasonal nature of flowers, some varieties may vary in colour, size, or specific bloom available. In such instances, we reserve the right to substitute to equal or greater value and quality, whilst maintaining the integrity of your chosen design.
2.2 Adding to Basket and Checkout
Once you have chosen your products, add them to your online basket. On reaching the checkout, you will be asked to provide delivery details, such as recipient name, address, desired delivery date, and any special instructions. Please check all details carefully, as errors may result in delays or failed delivery.
2.3 Placing Your Order
After confirming your order details, proceed to submit your order. Submission constitutes an offer to purchase the selected products. You will subsequently receive an automated order acknowledgement email. This email is not confirmation of acceptance; acceptance of your order and the completion of the contract between you and Florist Silvertown occurs when we dispatch the order and send a dispatch confirmation.
3.1 Accepted Payment Methods
We accept payment by major credit and debit cards and such other methods as displayed on our website at the time of order. All prices are in Pounds Sterling (£) and are inclusive of applicable VAT, unless otherwise stated.
3.2 Payment Security
The payment process is secured using industry-standard encryption and secure payment gateways to safeguard your details. Florist Silvertown does not retain your payment card details on our systems after transaction completion.
3.3 Payment Authorisation
Payment will be authorised and taken at the point of order. Orders will not be fulfilled until full payment has been received and cleared. Should any issue arise with payment, you will be notified, and the order may be delayed or cancelled at our discretion.
4.1 Cancelling or Amending Orders
To cancel or amend an order, please notify us as soon as possible. Cancellations and amendments are only possible if the order has not yet been prepared or dispatched. If the flowers have already been prepared, dispatched or delivered, cancellations and amendments cannot be processed.
4.2 Your Right to Cancel (Consumer Contracts Regulations)
Under the Consumer Contracts Regulations 2013 (UK), you have the legal right to cancel certain goods purchased online within 14 days (“cooling-off period”). However, this right does not apply to perishable items such as fresh flowers, as they are liable to deteriorate or expire rapidly. By placing an order with us, you acknowledge that the statutory cancellation rights do not apply to our fresh flower products once preparation has commenced.
4.3 Refunds
Refunds will only be offered at our discretion if an order is cancelled within the allowable timeframe or if we are unable to fulfil your order due to reasons beyond our control. Where a refund is agreed, it will be processed to the original payment method as soon as possible, usually within 7 working days.
5.1 Delivery Area
We offer online flower delivery across Silvertown and the surrounding areas as specified on our website. Please confirm delivery eligibility for addresses prior to order placement.
5.2 Delivery Times and Dates
While we endeavour to deliver your flowers on your nominated date, all delivery dates and times are estimates. During busy periods, such as Valentine’s Day and Mother’s Day, delays may occur. We cannot guarantee exact delivery times.
5.3 Delivery to Third Parties
Where the order is for delivery to a third party (e.g., recipient other than the customer), it is your responsibility to ensure that the recipient will be available on the delivery date. If the recipient is unavailable, flowers may be left with a neighbour or in a safe place, or a delivery card left with rearrangement instructions, at the discretion of our delivery team.
5.4 Failed Deliveries
If delivery has failed due to incorrect information provided by you, or because the recipient is unavailable and safe delivery cannot be made, we reserve the right to charge for re-delivery or to withhold a refund. Perishable nature of flowers means storage is not always possible.
5.5 Acceptance of Goods
Please inspect all delivered products as soon as possible. If there are issues such as damage, incorrect items, or missing products, please notify us promptly so we can resolve any problems in accordance with these Terms.
6.1 Flower Substitution
While we strive to provide flower arrangements as pictured and described, the availability of certain flower types, colours, or containers may fluctuate due to seasonality or supply limits. We reserve the right to substitute unavailable items with items of equal or higher value and comparable style, ensuring minimal impact on the overall design and quality.
6.2 Gift Item Availability
Availability of ancillary items such as vases, soft toys, or chocolates is subject to stock. In the event that your chosen gift is unavailable, we will provide a suitable alternative of comparable value or contact you with options before dispatch.
You are responsible for providing accurate delivery and contact information when placing your order. It is also your responsibility to ensure someone is available to accept the goods on delivery day. Please ensure any allergy or safety information about the recipient is communicated clearly in your order notes. Florist Silvertown shall not be liable for issues arising from incorrect or incomplete information supplied by you.
8.1 Loss or Damage
We are not liable for any indirect, consequential, or special losses whatsoever arising from or in connection with the supply or non-supply of our products. Our total liability for any claim under these Terms will not exceed the price paid for the flowers or products ordered.
8.2 No Liability for Third Party Actions
We accept no liability for any loss, damage, or delay caused by circumstances beyond our reasonable control, including but not limited to adverse weather, third-party courier actions, traffic accidents, or natural disasters.
8.3 Product Care and Perishability
Flowers are perishable and lifespans depend on care and environmental conditions. After delivery, care instructions must be followed. We cannot accept liability for diminished quality if care instructions are not observed or delivery was delayed through no fault of ours.
All content, imagery, and product descriptions on the Florist Silvertown website are the intellectual property of Florist Silvertown or its licensors. You may not copy, reproduce, distribute, or use any content without express permission. You may view and use the website solely for ordering goods and personal use.
Your personal information will be handled according to our Privacy Policy, in conformity with the UK General Data Protection Regulation (UK GDPR) and all relevant legislation. Information will only be used for order processing, customer service, and record-keeping, unless you give express permission for further marketing contact.
These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales. You and Florist Silvertown both agree that the courts of England and Wales will have exclusive jurisdiction.
We reserve the right to amend these Terms from time to time. Updates will be published on our website and the revised Terms will apply to subsequent orders. Please review the Terms prior to each purchase.
If any part of these Terms is deemed invalid, illegal, or unenforceable, the remainder will continue in full force. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.
Note: These Terms & Conditions apply to all customer orders placed via the Florist Silvertown website for delivery across Silvertown and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Silvertown, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Silvertown.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
