At Florist Silvertown, we take great pride in our reputation as a trusted local florist serving both households and businesses throughout the Silvertown area. Each bouquet and arrangement is carefully crafted from the freshest flowers available, backed by our Fresh Flowers Guarantee. If you are not completely satisfied with the quality and freshness of your order, we promise to address your concerns promptly and courteously.
We pack and deliver every arrangement to ensure it reaches you in perfect condition. On the rare occasion that your flowers arrive damaged or in suboptimal condition, please notify us within 24 hours of delivery. To help us process your request effectively, retain the original packaging and take clear photos of the damage. Our team will review your case swiftly to resolve the issue in line with our customer care standards.
Florist Silvertown guarantees that all flowers will remain fresh for a minimum of five days from the time of delivery, provided they are cared for according to the instructions included with your order. If your flowers fail to meet this five-day freshness window, we encourage you to contact us with details and photos so we can investigate and provide a suitable resolution.
Customer satisfaction is at the heart of our business. In cases where flowers have not arrived in optimal condition or fail our Fresh Flowers Guarantee, we offer two convenient options:
Our customer service team will work with you to decide which option works best for your particular situation, ensuring your satisfaction is restored without hassle.
Florist Silvertown is committed to resolving all complaints swiftly and transparently. Should you have a concern or complaint—whether about a damaged item, delivery experience, or overall service—please contact us within 48 hours of your delivery. Provide as much detail as possible, including a description of the problem and any supporting images. Our dedicated team will investigate each complaint individually and respond as soon as possible with a resolution or explanation.
We continuously welcome constructive feedback, as it helps us improve our products and service quality for all customers in Silvertown and the surrounding communities.
As a longstanding and trusted florist in Silvertown, we cherish our relationship with local residents and businesses. Our commitment is not just to deliver beautiful, fresh flowers, but to provide a service you can rely on for every memorable occasion. Thank you for choosing Florist Silvertown as your partner for premium blooms and outstanding service in the heart of your community.
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